Announcement of the reopening of the official online store

Contents

1,About the reopening of the TATSUMURA BIJYOKU Official Online Shop
2,Request for changing the store site and resetting the password
3,Notice / Request from TATSUMURA BIJYOKU
4,Efforts to strengthen security



1,About the reopening of the official online store of Ryumura Bijutsu Orimono

Thank you very much for your patronage of "TATSUMURA BIJYOKU Official Online Shop".

We would like to express our sincere apologies for the inconvenience caused to our customers due to the prolonged maintenance work of "TATSUMURA ART & TEXTILE Official Online Shop".

We have reviewed the security environment in terms of system and operation, and now we are ready to provide a safe and secure environment for everyone to use, so the "Tatsumura Bijutsu Orimono Official Online Shop" will be reopened on October 1, 2021.

We would like to express our deepest apologies for the inconvenience caused to our customers by the suspension of the online store.

We will continue to improve our security measures, and at the same time, we will operate the store in a safe, secure and comfortable manner to restore the trust of our customers.
Thank you for your continued support of Tatsumura Bijutsu Orimono.

2,Please change the store site and reset your password.

In order to reopen "Tatsumura Bijutsu Orimono Official Online Shop", we are changing the shopping site for the purpose of security improvement.

For security reasons, we would like to ask all customers who have registered as members of the "TATSUMURA BIJYOKU Official Online Shop" to reset their passwords when they use the site for the first time.

To reset your password, please follow the URL in the "TATSUMURA BIJYOKU Official Online Shop Reopening Information" email that will be sent to you sequentially on October 1, 2021.

We will send an email to all customers who registered for the "TATSUMURA BIJYOKU Official Online Shop" before October 28, 2019 and have not contacted us to cancel their membership. Please note that we are unable to arrange for resending.

To members who have not received the email

Emails will be sent out sequentially on October 1, 2021.
We apologize for the inconvenience, but please check your junk mail folder or deleted items. Please also check to see if your anti-virus software or security software is blocking the email.

If you are unable to reset your password, please fill in your "Tatsumura Bijutsu Orimono Official Online Shop" membership registration information on the following inquiry form and send it to us. We will contact you by e-mail shortly.


Inquiry Form: 1
https://shop.tatsumura.co.jp/pages/contact

3,Notice / Request from Tatsumura Art Textile

Please refer to the following for the details of the order procedure on this shopping site.

Shopping Guide
https://shop.tatsumura.co.jp/policies/terms-of-service

Due to the new coronavirus infection, there may be delays in receiving orders and responding to inquiries. We would appreciate your understanding and cooperation.

If you have any other questions, please contact us from the following link.

For any other inquiries, please contact us at the following address

Inquiry Form: Contact Us
https://shop.tatsumura.co.jp/pages/contact

4,Efforts to strengthen security

With the reopening of our "Tatsumura Bijutsu Orimono Official Online Shop", we have taken the following security measures in cooperation with a security specialist.

For security reasons, we are not able to disclose some details. Please note that we may not be able to respond to inquiries regarding information other than that which has been published.

Transition to a highly secure shopping cart system

We have migrated from an open source shopping cart system to a highly secure ASP system for Internet shopping, because the ASP provider constantly upgrades the various systems and platforms for Internet shopping to the latest state and takes measures against vulnerabilities. The ASP provider constantly upgrades the various systems and platforms used in Internet shopping and takes measures against vulnerabilities, eliminating the need for the company to take security measures on its own.

Strengthening terminal management, log management, and account management

We have strengthened the management of terminals used by internal staff to prevent vulnerabilities caused by people and devices. In addition, we built a monitoring system that can easily detect abnormalities such as unauthorized access by monitoring the logs sequentially.

Strengthening security awareness and literacy through employee training

We have conducted training for all relevant internal staff to raise their security awareness and strengthen their security literacy.

As mentioned above, we will continue our efforts to strengthen information security so that customers can shop with peace of mind.