Legal notice
| Name of distributor | Tatsumura Textile Co., Ltd. |
|---|---|
| Name of sales representative | Representative Director, Ikuru Tatsumura |
| Address of distributor | Hōhō Building 6F, 1-5-11 Irifune, Chuo-ku, Tokyo 104-0042, Japan |
| Distributor's contact information | Phone number: 03-3551-5756 Fax number: 03-3551-8117 |
| Required charges other than product price | Shipping and handling charges - Cash on delivery fee - Bank transfer fee |
| How to order | Please go to the purchase screen from the cart on our website. If you are a registered member, you will need to log in. If you are not a registered member, or do not wish to become a member, you can still purchase. In this case, you will be asked to enter your information at the time of purchase. |
| Payment methods |
Bank transfer (advance payment) ・Cash on delivery (cash or credit card ) |
| Payment deadline | Credit card : At the time of application. The product will be shipped after the credit card payment is approved. Bank transfer (prepayment): Within 7 days after the order is placed ■ Cash on delivery: Upon arrival of the product |
| Time of delivery | In the case of cash on delivery, the product will be delivered within 3 business days after the order is placed. In the case of credit card payment, delivery will be made within 3 business days after the credit card payment is approved, and in the case of bank transfer, delivery will be made within 3 business days after the payment is confirmed. However, the delivery date may be slightly delayed due to stock availability or weather conditions. Please be aware of this in advance. |
| Returns and exchanges |
In principle, we do not accept returns or exchanges for reasons of the customer's convenience (wrong order, different image, etc.). In principle, we do not accept returns or exchanges for customer reasons (wrong order, wrong image, etc.). However, if the return or exchange is due to the convenience of the customer, the customer will be responsible for the shipping costs. In the unlikely event that a product is damaged or defective during shipping, or if a different product from the order is received, we will accept the return of the product. If you wish to return an item, please contact us by e-mail or phone within 7 days of receiving the item. We will immediately exchange the item or refund the price. However, please note that we cannot accept returns or exchanges in the following cases. If you do not contact us in advance for a return or exchange. |
