Legal notice
| Name of the Seller | Tatsumura Art Textiles Co., Ltd. |
|---|---|
| Name of Person Responsible for Sales | Representative Director: Ikumi Tatsumura |
| Seller’s Address | 6th Floor, Kobo Building, 1-5-11 Irifune, Chuo-ku, Tokyo 104-0042 |
| Seller’s Contact Information | Phone Number: 03-3551-5756 *Inquiries regarding the online store are accepted via the dedicated form. |
| Headquarters Address | Life Plaza Nishioji Shijo, 25 Saiin-Hiracho, Ukyo-ku, Kyoto City, Kyoto 615-0022 |
| Headquarters Contact Information | Phone Number: 075-325-5570 |
| Fees Other Than Product Price | ・Fees other than the product price: shipping fees, cash-on-delivery fees, and bank transfer fees |
| How to Order | Please proceed to the checkout page via the shopping cart on this website. If you are a registered member, you will need to log in. You may also make a purchase if you are not a registered member or do not wish to register. In that case, you will be asked to enter your customer information at checkout. |
| Payment Methods | ・Credit Card |
| Payment Deadline | ■ Credit Card, Apple Pay, Google Pay, Shop Pay, Mobile Payment (QR Code), au PAY, Rakuten Pay, d Pay, Paidy : At the time of order. Please note that items will be shipped after payment is authorized. ■ Bank Transfer (Prepayment), Convenience Store Payment : Within 7 days of placing your order ■ Cash on Delivery : Upon delivery of the item |
| Delivery Timeframe | For cash on delivery orders, we typically ship within 3–5 business days after the order is placed.For credit card payments, Apple Pay, Google Pay, Shop Pay, smartphone payments (QR code), au PAY, Rakuten Pay, d-Pay, and Paidy, items will typically be shipped within 3–5 business days after payment is authorized. For bank transfers and convenience store payments, items will typically be shipped within 3–5 business days after payment is confirmed.However, please note that delivery dates may be slightly delayed due to stock availability or weather conditions. We appreciate your understanding. |
| Returns and Exchanges | ■ Returns : As a general rule, we do not accept returns or exchanges for reasons related to the customer’s convenience (such as ordering the wrong item or the product not meeting expectations). ■ Return Shipping Costs : If the issue is due to an error on our part, we will cover the return shipping costs. However, for returns or exchanges due to the customer’s convenience, the customer is responsible for the return shipping costs. ■ Handling of Defective Items : In the unlikely event that an item is damaged during shipping, is defective, or differs from your order, we will accept a return. If you wish to return an item, please contact us by email or phone within 7 days of receiving the item. We will immediately arrange for a replacement or a refund. However, please note that we cannot accept returns or exchanges in the following cases: ・Items that have been used・Items soiled or damaged by the customer・Items returned more than one week after delivery・Items returned without prior notification of a return or exchange |
