Terms of Service
Payment Methods
Please make your payment using one of the following methods.
- Credit Card Payment
- Bank Transfer (Prepayment)
- Cash on Delivery (Cash or Credit Card)
- Apple Pay
- Google Pay
- Shop Pay
- Mobile Payment (QR Code)
- au PAY
- Convenience Store Payment
- Rakuten Pay
- d-Pay
- Paidy (Pay Later)
Cash on Delivery
If you select “Cash on Delivery,” please pay the amount listed in your order confirmation email in cash to the delivery driver upon delivery, or pay by credit card. Please note that a separate cash on delivery fee applies. Please see below for details on the cash on delivery fee.
Total Payment = Product Price + Cash on Delivery Fee + Shipping Fee
Shipping Carrier: Yamato Transport (Takkyubin)
| Product Price | Cash on Delivery Fee (Tax Included) |
|---|---|
| Less than 10,000 yen | 330 yen (300 yen base fee, 30 yen consumption tax, etc.) |
| 10,000 yen or more but less than 30,000 yen | 440 yen (400 yen base fee, 40 yen consumption tax, etc.) |
| 30,000 yen or more but less than 100,000 yen | 660 yen (base price 600 yen, consumption tax, etc. 60 yen) |
| 100,000 yen or more to 300,000 yen | 1,100 yen (base price 1,000 yen, consumption tax and other charges 100 yen) |
*Regarding receipts for “cash on delivery” orders: The “receipt” attached to the shipping slip issued by the delivery company is considered an official receipt under accounting regulations. Please note that we cannot issue a separate receipt from our company.Additionally, if you are a business or other entity that requires a receipt without an individual’s name, please be sure to inform us at the time of ordering.
Bank Transfer (Prepayment)
If you select “Bank Transfer,” please transfer the amount specified in your order email to the designated bank account. Please see below for the designated bank account number and other relevant information. Please note that you are responsible for any transfer fees.
Total Payment Amount = Product Price + Transfer Fee + Shipping Fee
Shipping Carrier: Yamato Transport (Takkyubin)
Please make your transfer to the bank account listed below. Please ensure the name on the transfer matches the “Orderer Name” provided when you placed your order.
*If you accidentally transfer an amount greater than the total due, we will refund the excess amount minus the transfer fee. Please be careful to verify the amount before making the transfer.
| Bank Name | Mizuho Bank, Kyoto Chuo Branch |
|---|---|
| Account Type | Checking Account |
| Account Number | 2220319 |
| Account Name | Tatsumura Art Textiles Co., Ltd. (Kabushiki Kaisha Tatsumura Bijutsu Orimono) |
Credit Card Payment
When using “Credit Card Payment,” the following cards are accepted.
Total Payment Amount: Product Price + Shipping Fee
Accepted Cards: JCB, VISA, MASTER, AMEX
*Payment must be made in a single installment.
*Depending on your usage history and other factors, credit card payments may not be available. In such cases, we will contact you to request a change in the credit card used or a change in the payment method. If you do not make the requested changes within 7 days of our notification, your order will be canceled. We appreciate your understanding.
*If we determine that an order is fraudulent due to the use of a credit card for which we cannot verify the cardholder’s identity, we will cancel the order for security reasons. Thank you for your understanding.
Convenience Store Payment
Convenience store payments on this site are prepaid only. The payment reference number and other necessary information will be displayed on the screen and sent to you via email after you complete the order process. Please note that any fees incurred during the payment process are the customer’s responsibility. Thank you for your understanding.
[Example of Total Amount Due for Convenience Store Payment]
Total Amount Due = Product Price + Convenience Store Payment Fee + Shipping Fee
*Convenience store payments utilize KOMOJU’s payment processing service. After you complete the order process, KOMOJU will send you an email containing the payment reference number and other necessary information.If you have email filters enabled, please adjust your settings to allow emails from “no-reply@komoju.com.” Please note that we are unable to assist with email filter settings; please contact your mobile carrier or service provider for assistance.
Paidy
No credit card or prior registration is required. Simply select “Pay Later (Paidy)” on the payment method screen and follow the on-screen instructions to enter your email address and mobile phone number to complete the process easily. This service allows you to make payments at convenience stores or via bank transfer.
- Depending on the payment method (convenience store payment, bank transfer, etc.), Paidy may charge a separate fee.
- Use of this service is subject to a screening process by Paidy. Due to privacy regulations, we are unable to provide details regarding screening results or usage status. We apologize for the inconvenience, but please contact Paidy directly.
- After completing your order, Paidy will send you an email containing the information necessary for payment. If you have email filters set up, please ensure you can receive emails from “noreply@paidy.com.” Please note that we are unable to assist with email filter settings; please check with your mobile carrier or service provider.
Regarding the Payment Due Date
Please make your payment by the due date listed below.
Cash on Delivery
Please pay the delivery person upon receipt of the merchandise.
Bank Transfer (Prepayment), Convenience Store Payment
Please make your payment within 7 days of placing your order. If we are unable to confirm receipt of your payment after 7 days have passed, your order will be canceled. Thank you for your understanding.
About Product Delivery
Here is an explanation regarding product delivery. We use Yamato Transport as our shipping carrier.
For Customers Selecting Cash on Delivery
We will typically ship your order within 3–5 business days after you place it. However, please note that delivery dates may be delayed due to stock availability or weather conditions. Thank you for your understanding.
For Customers Selecting Bank Transfer (Prepayment) or Convenience Store Payment
We will typically ship your order within 3–5 business days after confirming your payment. Please note, however, that delivery dates may be delayed due to stock availability or weather conditions. We appreciate your understanding.
For customers selecting credit card, Apple Pay, Google Pay, Shop Pay, smartphone payment (QR code), au PAY, Rakuten Pay, d-Barai, or Paidy
We will typically ship your order within 3–5 business days after payment is authorized. However, delivery dates may be delayed due to stock availability or weather conditions. We appreciate your understanding.
*Business days are weekdays excluding Saturdays, Sundays, and national holidays. This refers to the approximate number of days it takes us to process and ship your order, not the number of days until it reaches you. We will provide separate notices regarding year-end and New Year’s holidays and summer holidays.
Shipping Fees
■ Domestic Shipping
Shipping fees are as follows.
*Please note that if you specify two or more delivery addresses, a shipping fee will be charged for each address. Additionally, if you purchase both standard parcel items and refrigerated items at the same time, shipping fees will apply to both. Thank you for your understanding.
Standard Parcel Items
| Hokkaido, Kyushu (including Okinawa Prefecture) | 1,463 yen (tax included) |
|---|---|
| Chugoku, Shikoku | 1,199 yen (tax included) |
| Other prefectures | 1,100 yen (tax included) |
Items shipped via refrigerated delivery
| Hokkaido | 2,145 yen (tax included) |
|---|---|
| Northern Tohoku | 1,540 yen (tax included) |
| Southern Tohoku | 1,419 yen (tax included) |
| Okinawa | 1,683 yen (tax included) |
| Other Prefectures | 1,320 yen (tax included) |
*Regarding International Shipping from the Japanese-Language Website
Shipping fees vary depending on the delivery destination and the contents of your order. We will contact you via email after receiving your order to provide the final shipping fee. Please note that if you specify multiple delivery addresses, a separate shipping fee will apply to each address.
*Regarding Payment of Customs Duties, etc.
For international shipments, we use Japan Post Co., Ltd.’s EMS (International Express Mail Service). Under the EMS system, the recipient is required to pay any applicable customs duties and taxes; prepayment by the sender is not permitted.Therefore, depending on the customs regulations and laws of each country, you may be required to pay customs duties and other taxes (including customs clearance fees) upon receipt of the merchandise. Please note that you will be responsible for these charges at the time of receipt.
About the Products
The fabric used on the surface of the products shown on our website contains silk (with the exception of certain items).
Regarding Digital Invoices and Receipts
Starting with shipments dispatched on Friday, February 9, 2024, we have transitioned to electronic delivery. As part of this transition, we have discontinued the issuance of paper packing slips and receipts, as well as their inclusion with shipments or delivery by mail. Please see the notice below for details.
Notice Regarding the Transition to Electronic Packing Slips and Receipts
Product Returns and Exchanges
If you wish to return or exchange an item you ordered, please contact us via email or by phone (03-3551-5756) within 7 days of receiving the item.(Limited to unused items) In the unlikely event that an item is damaged during shipping, is defective, or differs from your order, we will cover the return shipping costs. Please note that for custom-ordered items requested by the customer, we cannot accept returns for reasons other than defects or damage.
Returns and Exchanges for Customer-Initiated Reasons
Returns
If you are returning an item for reasons such as ordering the wrong item or the item not meeting your expectations, you are responsible for the return shipping costs. If you wish to return an item, we will process your refund after confirming receipt of the returned item.
- For customers who paid via “Credit Card, Apple Pay, Google Pay, Shop Pay, Mobile Payment (QR Code), au PAY, Rakuten Pay, d-Barai, or Paidy,” we will refund “only the product price” (minus shipping costs) through the payment processor.(If the refund process is completed after the payment provider’s cutoff date, the full purchase amount will be charged first, and then a refund will be issued by the payment provider.)
- For customers who paid via “bank transfer, convenience store payment, or cash on delivery,” we will refund “only the product price” (minus “shipping costs” and “any fees incurred at the time of payment”) via bank transfer. If you return an item for reasons attributable to you, you will be responsible for the refund processing fee.
Exchanges
If you wish to exchange an item, we will process your refund after confirming receipt of the returned item. You are responsible for the return shipping costs for exchanges made at your discretion. (Please return the item with shipping prepaid.) Please place a new order for the replacement item through our website.
- For customers who paid via “Credit Card, Apple Pay, Google Pay, Shop Pay, Mobile Payment (QR Code), au PAY, Rakuten Pay, d-Pay, or Paidy,” we will refund “only the product price” (minus “shipping costs”) through the payment processor.(If the refund process is completed after the payment provider’s cutoff date, the full purchase amount will be charged first, and then a refund will be issued by the payment provider.)
- For customers who paid via “bank transfer, convenience store payment, or cash on delivery,” we will refund “only the product price” (minus “shipping fees” and “any fees incurred at the time of payment”) via bank transfer. If you return an item for reasons attributable to you, you will be responsible for the refund processing fee.
Returns and Exchanges Due to Our Error
Returns
We kindly ask that you return the item via collect-on-delivery. We will process your refund as soon as we confirm receipt of the returned item.
- For customers who paid via “Credit Card, Apple Pay, Google Pay, Shop Pay, Smartphone Payment (QR Code), au PAY, Rakuten Pay, d-Barai, or Paidy,” the full amount will be refunded through the payment processor.(If the refund is processed after the payment provider’s cutoff date, the full purchase amount will be charged to your account first, and then refunded by the payment provider.)
- For customers who paid via “bank transfer, convenience store payment, or cash on delivery,” the full amount will be refunded via bank transfer.
Exchanges
We apologize for the inconvenience, but please return the item via cash on delivery. We will process your refund once we confirm receipt of the returned item. To request an exchange, please place a new order through our website.
- For customers who paid via “Credit Card, Apple Pay, Google Pay, Shop Pay, Mobile Payment (QR Code), au PAY, Rakuten Pay, d-Barai, or Paidy,” the full amount will be refunded through the payment processor.(If the refund is processed after the payment provider’s billing cutoff date, the full purchase amount will be charged first, and then refunded by the payment provider.)
- For customers who paid via “bank transfer, convenience store payment, or cash on delivery,” the full amount will be refunded via bank transfer.
About the Points Program
Points can only be used for purchases at the “Tatsumura Art Textiles Official Online Shop.”
- Please note that they cannot be used at other online shops or physical stores.
- This service is for members only, so please register as a member here before making a purchase. There are no enrollment or annual fees for membership.
- New members will receive a 500-yen coupon upon registration.
- To cancel your membership, please use the “Contact Form” here to notify us of your intention to cancel. We will process your cancellation.
- You cannot use multiple coupon codes (including automatic discounts from various campaigns). Only one coupon can be applied per order.
- If you attempt to use a coupon code discount while a specific product is already subject to an automatic discount through a campaign or similar promotion, only the more favorable discount will be automatically applied at checkout.
*Please note that even when discounts are offered through campaigns or similar promotions, certain products may be excluded from various coupon discounts. We appreciate your understanding. - If you log in after registering as a member and make a purchase, you will earn 5% of the purchase amount as points.
*When using points toward a purchase, points will be awarded based on the amount remaining after the points have been deducted. - Points are calculated for each individual item, not based on the total purchase amount, and any decimal places are rounded down.
- Points are awarded within one week after the items are shipped, not at the time of order.
- Earned points have no expiration date. *Please note that the expiration period is subject to change without prior notice.
-
You can use your earned points on your next purchase by converting them into coupons, with 1 point equal to 1 yen.
*Points can be used toward the cost of merchandise but cannot be applied to various fees incurred during checkout (e.g., shipping fees, cash-on-delivery fees, convenience store payment fees, etc.). - The purchase amount eligible for points does not include consumption tax or shipping fees. Points are awarded only on the price of the purchased items.
About Customer Reviews
We welcome reviews from customers who have purchased our products, sharing their opinions and impressions about each item at any time.
- If you purchase a product and submit a review, we will present you with a “10% OFF Coupon” that you can use on your next purchase or later. (*Please note that the coupon is awarded only once per person, upon your first review submission.)
- We will send the “10% OFF Coupon” via email in the order reviews are submitted. Please note that this coupon has no expiration date. (*Please note that the expiration date is subject to change without prior notice.)
- We will use the reviews you submit as a reference for product development and service improvements.
- All rights, including copyright, related to the reviews belong to our company. Furthermore, users shall not exercise any moral rights or any other rights regarding the reviews.
- We reserve the right to freely use the content of reviews—including but not limited to reprinting, quoting, disclosing, providing, publishing, and distributing—without compensation and without notifying the user who posted the review, and the user agrees to this.
- We reserve the right to determine, at our sole discretion, whether to display reviews, the duration of their display, and the period for which we retain them, and users shall not raise any objections to this.
- Please note that the system and services related to the above customer reviews are subject to change without prior notice.
About the “Favorites” Feature
This feature allows you to save products that interest you so you can review them at your leisure later.
How to Use:
- Click the “Add to Favorites” button on each product page, or tap the heart icon in the upper-right corner of a product image on the product list page to save the item.
- You can view your saved items at any time in the “Favorites List” on your My Page.
Terms of Use:
- You must be a registered member (free) to use the Favorites feature.
- There is no limit to the number of items you can add to your Favorites.
- Please note that adding items to your “Favorites List” does not guarantee their availability.
About the “Back-in-Stock Notification” Feature
This feature notifies you via email when a sold-out item is restocked.
How to Use:
- Enter your email address in the “Back-in-Stock Notification Form” on the sold-out product page.
- Click the “Receive Notifications” button to complete your registration.
- When the item is back in stock, we will send a notification to the email address you provided.
Important Notes:
- Registering for restock notifications does not guarantee that the item will be restocked. Please note that depending on the item, it may not be restocked in the future.
