International shipping with flat-rate pricing

Refund policy

Product Returns and Exchanges

If you would like to return or exchange an order, please contact us by e-mail or phone (03-3551-5756) within 7 days of receiving the product. (In the unlikely event that you receive a product that is damaged during shipping, defective, or not what you ordered, we will pay for the return shipping. Please note that we do not accept returns of special order items requested by customers, except for defective or damaged items.

Return and exchange of products due to customer's reason

Returned goods

If you wish to return an item due to a customer reason, such as a wrong order or a different feeling from what you expected, you will be responsible for the return shipping costs. If you wish to return an item, we will refund you after we confirm the arrival of the returned item.

  • If you are a credit card customer, you will receive a refund for the product price only, minus the shipping fee, via your credit card company. (If the procedure is completed after the credit card company's closing date, the full amount of your purchase will be deducted and then refunded by the credit card company.)
  • (If the transaction is completed after the closing date of the credit card company, the full amount of the purchase will be deducted and then refunded by the credit card company. If you return the product for any reason, you will be charged a refund fee (less than 30,000 yen = 440 yen, more than 30,000 yen = 660 yen).
  • If you are a COD customer, you will be refunded only the product price minus the shipping fee and COD fee by bank transfer. If you return an item for any reason, you will be charged a refund fee (less than 30,000 yen = 440 yen, more than 30,000 yen = 660 yen).

Exchange

If you wish to exchange the product, we will refund you after we confirm the arrival of the returned product. The customer will be responsible for the cost of returning the product. (If you wish to exchange the item, please order the replacement item again from the website.

  • If you have paid by credit card, you will receive a refund of the product price only, minus the shipping fee, via your credit card company. (If the procedure is completed after the credit card company's closing date, the full amount of the purchase will be deducted and then refunded by the credit card company.)
  • (If the transaction is completed after the closing date of the credit card company, the full amount of the purchase will be deducted and then refunded by the credit card company. If you return the product for any reason, you will be charged a refund fee (less than 30,000 yen = 440 yen, more than 30,000 yen = 660 yen).
  • If you are a COD customer, you will be refunded only the product price minus the shipping fee and COD fee by bank transfer. If you wish to return an item for any reason, you will be required to pay a refund fee (less than 30,000 yen = 440 yen, more than 30,000 yen = 660 yen).

About returns and exchanges due to our defects

Returned goods

Please return the item(s) to us by cash on delivery. We will refund you as soon as we receive confirmation of the returned items.

  • If you have paid by credit card, you will receive a full refund via your credit card company. (If the procedure is completed after the credit card company's closing date, the full amount of your purchase will be deducted and then refunded by the credit card company.)
  • If you have paid by bank transfer, the full amount will be refunded by bank transfer. For "Cash on Delivery" customers, the full amount will be refunded via bank transfer.

Exchange

Please return the item(s) to us by cash on delivery. After we confirm the arrival of the returned product, we will process the refund. Please place another order for the replacement item on the website.

  • If you paid by credit card, the full amount will be refunded via your credit card company. (If the procedure is completed after the credit card company's closing date, the full amount of your purchase will be deducted and then refunded by the credit card company.)
  • If you have paid by bank transfer, the full amount will be refunded by bank transfer. For "Cash on Delivery" customers, the full amount will be refunded by bank transfer.